Refund and Returns Policy

Last updated: 23/01/2026

Thank you for shopping with us. We are a small business specializing in custom-made automotive parts. Please read this Refund and Returns Policy carefully before placing an order, as it explains your rights and our obligations.

Please note: This policy does not affect your statutory rights under UK consumer law.

Overview

Most items sold through our store are custom-made or made to order. Due to their bespoke nature, returns and refunds are limited and handled on a case-by-case basis as outlined below. By completing a purchase on our website, you acknowledge and agree to the terms of this policy.

Custom-Made and Made-to-Order Products

All custom-made or made-to-order products are non-refundable and non-returnable once production has begun.

This includes, but is not limited to:

Parts manufactured to customer-selected specifications
Items modified, fabricated, or assembled specifically for an order
Products made based on measurements, vehicle details, or special requests provided by the customer

We cannot accept returns or issue refunds for custom products due to change of mind, incorrect fitment information provided by the customer, or ordering errors made by the customer.

Damaged, Defective, or Incorrect Items

We will gladly replace or refund an item if:

The item arrives damaged
The item is defective due to a manufacturing fault
You receive an incorrect item compared to what was ordered

Reporting an Issue

To be eligible for a replacement or refund, you must:

Contact us within 7 days of delivery
Provide your order number
Include clear photos of the item and packaging showing the issue

Do not attempt to install or modify the item before contacting us, as this may void eligibility for a refund or replacement.

Once your claim is reviewed and approved, we will provide instructions for return, replacement, or refund as applicable.

Returns (If Approved)

If a return is approved:

Items must be returned unused, uninstalled, and in original condition
Items must be securely packaged to prevent damage during return shipping
Return shipping costs for faulty or incorrectly supplied items will be covered by us. For returns due to customer change of mind (if applicable), return shipping costs are the customer’s responsibility.
Unauthorized returns will not be accepted.

Refunds

If a refund is approved:

Refunds will be issued to the original payment method
Shipping costs are non-refundable unless the return is due to our error
Refunds will be processed within 14 days of receipt of returned items or proof of postage

For faulty or defective goods, statutory rights under the Consumer Rights Act 2015 apply, which may include repair, replacement, or full refund depending on the circumstances.

Cancellations

Orders may be canceled only before production has started.

Once production has begun, cancellations are not possible and no refund will be issued.

Sale Items

Sale or discounted items are considered final sale unless they arrive damaged or defective.

Exchanges

We do not offer direct exchanges. If an item qualifies for return under this policy, it must be returned and a new order placed.

Cooling-Off Rights (Distance Selling)

Under UK law, customers buying non-custom products online generally have the right to cancel an order within 14 calendar days of receipt and return it within a further 14 days. This does not apply to custom-made or personalised products.

International Sales

For orders shipped outside the UK, local consumer law may apply. Our UK statutory rights apply only to UK customers. Customers in other countries should check their own legal rights regarding returns and refunds.

Contact Information

If you have any questions about this Refund and Returns Policy or need to report an issue, please contact us through our website contact form or email us at:

store@blackangeldevelopments.com

This policy is designed to comply with UK consumer protection standards while accounting for the custom nature of our products. We reserve the right to update or modify this policy at any time without prior notice.